Recruitment
Hanmir is currently recruiting for the position of Planning Manager.
If you are interested, please review the qualifications below and submit your application. We will review your application and contact you.
Qualifications
Educational Requirements
Bachelor’s degree or higher (preferred majors: Business Administration, Finance, Economics, etc.)
Experience Requirements
- Possess a minimum of 7 years of experience in a Debt Collection Planning role.
- Preferred experience in debt trading (NPL acquisition)
- Prior work experience in banks or financial institutions is an advantage
Required Competencies and Technical Skills for Call Center Management Staff
1. Leadership & Team Management
- Ability to effectively lead, motivate, and guide call center agents.
- Strong performance management skills, including target setting and KPI tracking.
- Conflict resolution and problem-solving capabilities.
2. Data Analysis & Reporting
- Competence in analyzing call statistics (call volume, abandonment rate, handling rate, etc.).
- Ability to extract insights and propose operational improvements.
- Strong reporting skills, including preparation of periodic reports for management.
3. Customer Service & Communication Skills
- Ability to handle customer complaints and resolve issues effectively
- Excellent communication and coordination skills with internal teams (IT, QC, Training, etc.)
- Stakeholder management skills for both internal and external parties.
4. Coaching & Training Abilities
- Capability to conduct onboarding training for new hires and skill-enhancement sessions for agents.
- Experience in providing constructive feedback aligned with QA (Quality Assurance) standards.
- Continuous coaching to improve team performance and service quality.
5. Problem-Solving & Crisis Management
- Ability to respond quickly and accurately to unexpected issues (system outages, call spikes, etc.).
- Skill in improving operational processes and enhancing overall efficiency.
- Risk identification and management capabilities.
6. Compliance & Data Protection Awareness
- Strong understanding of data privacy practices, including masking and access-control policies.
- Compliance with relevant regulations (such as PDPD) and internal company policies.
Contact person’s telephone number:
02871086271
02871086272
Contact email